D02A


Message D02A/PROSRV

Product service message

A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed. The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.

Message description

UNH

M(1) : Message header

A service segment starting and uniquely identifying a message. The message type code for the Product service message is PROSRV. Note: Product service messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 PROSRV 0052 D 0054 02A 0051 UN

BGM

M(1) : Beginning of message

A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.

DTM

M(99) : Date/time/period

A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.

CUX

C(9) : Currencies

A segment identifying the currencies required e.g. the currency of the reimbursement amount. A rate of exchange may be given to convert a reference currency into a target currency.

SG1 C(9999) : RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the whole message e.g. contract number, import and/or export license number, reservation number.

RFF

M(1) : Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

DTM

C(99) : Date/time/period

A segment specifying the date and/or time related to the reference.

SG2 C(999) : NAD-FII-SG3-SG4

A group of segments identifying the parties and any associated information.

NAD

M(1) : Name and address

A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.

FII

C(99) : Financial institution information

A segment identifying the financial institution (e.g. bank) and relevant account numbers for reimbursement purposes.

SG3 C(99) : RFF-DTM

A group of segments giving references only relevant to the specified party rather than the Product Service.

RFF

M(1) : Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

DTM

C(9) : Date/time/period

A segment specifying the date and/or time related to the reference.

SG4 C(99) : CTA-COM

A group of segments giving contact details of the specific person or department within the party identified.

CTA

M(1) : Contact information

A segment to identify a person or department, and their function, to whom communications should be directed.

COM

C(9) : Communication contact

A segment to identify a communications type and number for the contact specified.

SG5 C(99999) : DOC-DTM-STS-MOA-FTX-SG6

A group of segments providing details of the individual service claim or report.

DOC

M(1) : Document/message details

A segment to identify a claim document for reimbursement or report of service, issued by a service or repair centre.

DTM

C(9) : Date/time/period

A segment specifying date, time and/or period details relating to the claim.

STS

C(9) : Status

A segment identifying the status of the claim in a response, and the reason for that status.

MOA

C(9) : Monetary amount

A segment specifying amounts relating to the claim.

FTX

C(9) : Free text

A segment with free text information relating to the claim, in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

SG6 C(99999) : LIN-PIA-IMD-QTY-DTM-ALI-GIR-SG7-SG8-SG11-SG12-SG14

A group of segments providing identification and a description of the line items within the group. This segment group may be repeated to give sub-line details.

LIN

M(1) : Line item

A segment identifying the line item by the line number and additionally identifying the product being serviced or repaired.

PIA

C(99) : Additional product id

A segment providing either additional identification to the product specified in the line item segment (e.g. model number) or any substitute product identification.

IMD

C(99) : Item description

A segment to further describe the product being serviced or repaired. This segment should be used for products that cannot be fully identified by a product code or article number.

QTY

C(99) : Quantity

A segment identifying the product quantities e.g. the quantity of products repaired, serviced or replaced under a product recall.

DTM

C(99) : Date/time/period

A segment specifying date, time and/or period details relating to the line item only, e.g. date of failure of product.

ALI

C(9) : Additional information

A segment indicating special conditions related to the total claim e.g. Home Repair or Repair Centre Repair

GIR

C(99) : Related identification numbers

A segment providing sets of related identification numbers for a line item e.g. attached equipment, engine numbers, chassis number and transmission number for a vehicle.

SG7 C(999) : RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the line item.

RFF

M(1) : Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

DTM

C(9) : Date/time/period

A segment specifying the date/time related to the reference.

SG8 C(999) : NAD-SG9-SG10

A group of segments identifying the parties with associated information relevant to the line item only.

NAD

M(1) : Name and address

A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified e.g. the seller, the retailer and repairer of the product may be known to each other, thus only the coded identification is required, but the Owner's address details may have to be clearly specified, preferably in structured format.

SG9 C(99) : RFF-DTM

A group of segments for giving references only relevant to the specified party rather than the whole line item.

RFF

M(1) : Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

DTM

C(9) : Date/time/period

A segment specifying the date and/or time related to the reference.

SG10 C(9) : CTA-COM

A group of segments giving contact details of the specific person or department within the party identified.

CTA

M(1) : Contact information

A segment to identify a person or department, and their function, to whom communications should be directed.

COM

C(9) : Communication contact

A segment to identify a communications type and number for the contact specified.

SG11 C(9999) : CCI-CAV-FTX

A group of segments providing product characteristic details.

CCI

M(1) : Characteristic/class id

A segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.

CAV

C(99) : Characteristic value

A segment to specify common product characteristic by value in either coded form or in free format.

FTX

C(99) : Free text

A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

SG12 C(999) : ALC-QTY-MOA-RTE-SG13

A group of segments specifying allowances and charges for the Product Service identified in the line item.

ALC

M(1) : Allowance or charge

A segment identifying the charge or allowance and, where necessary, its calculation sequence.

QTY

C(9) : Quantity

A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

MOA

C(9) : Monetary amount

A segment identifying the monetary amount for the allowance or charge.

RTE

C(9) : Rate details

A segment specifying the rate per unit and the basis for calculation.

SG13 C(9) : TAX-MOA

A group of segments specifying tax related information for the allowance or charge.

TAX

M(1) : Duty/tax/fee details

A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

MOA

C(9) : Monetary amount

A segment specifying the tax amount for the allowance or charge.

SG14 C(999) : HYN-PIA-IMD-QTY-ALI-PRI-SG15-SG16-SG18

A group of segments identifying hierarchical connections from the item given in the line item segment to lower levelled items. This segment group will provide details of the replaced or repaired parts.

HYN

M(1) : Hierarchy information

This segment identifies hierarchical connections from the product identified in the line item to lower level items. This segment which starts the group will be repeated for each part which was repaired or replaced.

PIA

C(9) : Additional product id

A segment providing additional identification of the part which was repaired or replaced.

IMD

C(9) : Item description

A segment to further describe the part being repaired or replaced. This segment should be used for parts that cannot be fully identified by a part code or article number.

QTY

C(9) : Quantity

A segment identifying the quantity of parts repaired or replaced for the product.

ALI

C(9) : Additional information

A segment indicating special conditions related to the part identified at this level.

PRI

C(9) : Price details

A segment to specify the price of the replaced part

SG15 C(99) : RFF-DTM

A group of segments giving references and where necessary, their dates, relating to the replaced or repaired part.

RFF

M(1) : Reference

A segment identifying the reference by its number and where appropriate a line number within a document.

DTM

C(9) : Date/time/period

A segment specifying the date/time related to the reference.

SG16 C(999) : ALC-QTY-MOA-RTE-SG17

A group of segments specifying allowances and charges for the Product Service identified in the line item.

ALC

M(1) : Allowance or charge

A segment identifying the charge or allowance and, where necessary, its calculation sequence.

QTY

C(9) : Quantity

A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

MOA

C(9) : Monetary amount

A segment identifying the monetary amount for the allowance or charge.

RTE

C(9) : Rate details

A segment specifying the rate per unit and the basis for calculation.

SG17 C(9) : TAX-MOA

A group of segments specifying tax related information for the allowance or charge.

TAX

M(1) : Duty/tax/fee details

A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

MOA

C(9) : Monetary amount

A segment specifying the tax amount for the allowance or charge.

SG18 C(9999) : CCI-CAV-FTX

A group of segments providing product characteristic details.

CCI

M(1) : Characteristic/class id

A segment to identify characteristics of the problems and service or repair of the part e.g. defects, repair characteristics

CAV

C(99) : Characteristic value

A segment to specify common part characteristics by value in either coded form or in free format.

FTX

C(99) : Free text

A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

UNS

M(1) : Section control

A service segment placed at the start of the summary section to avoid segment collision.

CNT

C(99) : Control total

A segment by which control totals may be provided by the sender for checking by the receiver.

MOA

C(99) : Monetary amount

A segment giving the total amounts for the message such as total claim/reimbursement amount, total amount of tax

SG19 C(99) : TAX-MOA

A group of segments specifying tax totals for the message.

TAX

M(1) : Duty/tax/fee details

A segment specifying the tax type and rate to be summarised.

MOA

C(9) : Monetary amount

A segment specifying the summary amount for the tax specified.

UNT

M(1) : Message trailer

A service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.

Message structure

UNH, Message header                           M        1
BGM, Beginning of message                     M        1
DTM, Date/time/period                         M       99
CUX, Currencies                               C        9

--- Segment Group 1 ------------------------- C     9999 -------+
RFF, Reference                                M        1        |
DTM, Date/time/period                         C       99        |
---- -----------------------------------------------------------+

--- Segment Group 2 ------------------------- C      999 -------+
NAD, Name and address                         M        1        |
FII, Financial institution information        C       99        |
                                                                |
--- Segment Group 3 ------------------------- C       99 ------+|
RFF, Reference                                M        1       ||
DTM, Date/time/period                         C        9       ||
---- ----------------------------------------------------------+|
                                                                |
--- Segment Group 4 ------------------------- C       99 ------+|
CTA, Contact information                      M        1       ||
COM, Communication contact                    C        9       ||
---- ----------------------------------------------------------++

--- Segment Group 5 ------------------------- C    99999 -------+
DOC, Document/message details                 M        1        |
DTM, Date/time/period                         C        9        |
STS, Status                                   C        9        |
MOA, Monetary amount                          C        9        |
FTX, Free text                                C        9        |
                                                                |
--- Segment Group 6 ------------------------- C    99999 ------+|
LIN, Line item                                M        1       ||
PIA, Additional product id                    C       99       ||
IMD, Item description                         C       99       ||
QTY, Quantity                                 C       99       ||
DTM, Date/time/period                         C       99       ||
ALI, Additional information                   C        9       ||
GIR, Related identification numbers           C       99       ||
                                                               ||
--- Segment Group 7 ------------------------- C      999 -----+||
RFF, Reference                                M        1      |||
DTM, Date/time/period                         C        9      |||
---- ---------------------------------------------------------+||
                                                               ||
--- Segment Group 8 ------------------------- C      999 -----+||
NAD, Name and address                         M        1      |||
                                                              |||
--- Segment Group 9 ------------------------- C       99 ----+|||
RFF, Reference                                M        1     ||||
DTM, Date/time/period                         C        9     ||||
---- --------------------------------------------------------+|||
                                                              |||
--- Segment Group 10 ------------------------ C        9 ----+|||
CTA, Contact information                      M        1     ||||
COM, Communication contact                    C        9     ||||
---- --------------------------------------------------------++||
                                                               ||
--- Segment Group 11 ------------------------ C     9999 -----+||
CCI, Characteristic/class id                  M        1      |||
CAV, Characteristic value                     C       99      |||
FTX, Free text                                C       99      |||
---- ---------------------------------------------------------+||
                                                               ||
--- Segment Group 12 ------------------------ C      999 -----+||
ALC, Allowance or charge                      M        1      |||
QTY, Quantity                                 C        9      |||
MOA, Monetary amount                          C        9      |||
RTE, Rate details                             C        9      |||
                                                              |||
--- Segment Group 13 ------------------------ C        9 ----+|||
TAX, Duty/tax/fee details                     M        1     ||||
MOA, Monetary amount                          C        9     ||||
---- --------------------------------------------------------++||
                                                               ||
--- Segment Group 14 ------------------------ C      999 -----+||
HYN, Hierarchy information                    M        1      |||
PIA, Additional product id                    C        9      |||
IMD, Item description                         C        9      |||
QTY, Quantity                                 C        9      |||
ALI, Additional information                   C        9      |||
PRI, Price details                            C        9      |||
                                                              |||
--- Segment Group 15 ------------------------ C       99 ----+|||
RFF, Reference                                M        1     ||||
DTM, Date/time/period                         C        9     ||||
---- --------------------------------------------------------+|||
                                                              |||
--- Segment Group 16 ------------------------ C      999 ----+|||
ALC, Allowance or charge                      M        1     ||||
QTY, Quantity                                 C        9     ||||
MOA, Monetary amount                          C        9     ||||
RTE, Rate details                             C        9     ||||
                                                             ||||
--- Segment Group 17 ------------------------ C        9 ---+||||
TAX, Duty/tax/fee details                     M        1    |||||
MOA, Monetary amount                          C        9    |||||
---- -------------------------------------------------------++|||
                                                              |||
--- Segment Group 18 ------------------------ C     9999 ----+|||
CCI, Characteristic/class id                  M        1     ||||
CAV, Characteristic value                     C       99     ||||
FTX, Free text                                C       99     ||||
---- --------------------------------------------------------++++
UNS, Section control                          M        1
CNT, Control total                            C       99
MOA, Monetary amount                          C       99

--- Segment Group 19 ------------------------ C       99 -------+
TAX, Duty/tax/fee details                     M        1        |
MOA, Monetary amount                          C        9        |
---- -----------------------------------------------------------+
UNT, Message trailer                          M        1