D11B
Message D11B/RPCALL
Repair call message
A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.
Message description
UNH
M(1) : Message headerA service segment starting and uniquely identifying a message. The message type code for the Repair call message is RPCALL. Note: Repair call messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 RPCALL 0052 D 0054 11B 0051 UN
BGM
M(1) : Beginning of messageA segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.
DTM
M(99) : Date/time/periodA segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.
SG1 C(9999) : RFF-DTM
A group of segments giving references and where necessary, their dates, relating to the whole message e.g. contract number.
RFF
M(1) : ReferenceA segment identifying the reference by its number and where appropriate a line number within a document.
DTM
C(99) : Date/time/periodA segment specifying the date/time related to the reference.
SG2 C(999) : NAD-SG3-SG4
A group of segments identifying the parties and any associated information.
NAD
M(1) : Name and addressA segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer or call centre and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.
SG3 C(99) : RFF-DTM
A group of segments giving references only relevant to the specified party rather than the Repair call.
RFF
M(1) : ReferenceA segment identifying the reference by its number and where appropriate a line number within a document.
DTM
C(9) : Date/time/periodA segment specifying the date/time related to the reference.
SG4 C(99) : CTA-COM
A group of segments giving contact details of the specific person or department within the party identified.
CTA
M(1) : Contact informationA segment to identify a person or department, and their function, to whom communications should be directed.
COM
C(9) : Communication contactA segment to identify a communications type and number for the contact specified.
SG5 C(99999) : DOC-DTM-FTX-SG6
A group of segments providing details of a individual repair call.
DOC
M(1) : Document/message detailsA segment to identify an individual repair call for an appliance.
DTM
C(9) : Date/time/periodA segment specifying date/time/period details relating to the repair call.
FTX
C(9) : Free textA segment with free text information relating to the repair call in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.
SG6 C(99999) : LIN-PIA-IMD-DTM-ALI-SG7-SG8-SG10
A group of segments providing identification and a description of the line items within the group. This segment group may be repeated.
LIN
M(1) : Line itemA segment identifying the line item by the line number and additionally identifying the appliance requiring service or repair.
PIA
C(99) : Additional product idA segment providing additional identification to the product specified in the line item segment, e.g. model number, serial number.
IMD
C(99) : Item descriptionA segment to further describe the product. This segment should be used for products that cannot be fully identified by a product code or article number.
DTM
C(99) : Date/time/periodA segment specifying date/time/period details relating to the line item only, e.g. date of failure of product.
ALI
C(9) : Additional informationA segment indicating special conditions related the product, e.g. home repair or repair centre repair.
SG7 C(999) : RFF-DTM
A group of segments giving references and where necessary, their dates, relating to the line item.
RFF
M(1) : ReferenceA segment identifying the reference by its number and where appropriate a line number within a document.
DTM
C(9) : Date/time/periodA segment specifying the date/time related to the reference.
SG8 C(999) : NAD-SG9
A group of segments identifying the parties with associated information relevant to the line item only.
NAD
M(1) : Name and addressA segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified. The product owner or location address details may have to be clearly specified, preferably in structured format.
SG9 C(9) : CTA-COM
A group of segments giving contact details of the specific person or department within the party identified.
CTA
M(1) : Contact informationA segment to identify a person or department, and their function, to whom communications should be directed.
COM
C(9) : Communication contactA segment to identify a communications type and number for the contact specified.
SG10 C(9999) : CCI-CAV-FTX
A group of segments providing product characteristic details.
CCI
M(1) : Characteristic/class idA segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.
CAV
C(99) : Characteristic valueA segment to specify common product characteristic by value in either coded form or in free format.
FTX
C(99) : Free textA segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.
CNT
C(99) : Control totalA segment by which control totals may be provided by the sender for checking by the receiver.
UNT
M(1) : Message trailerA service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.
Message structure
UNH, Message header M 1
BGM, Beginning of message M 1
DTM, Date/time/period M 99
--- Segment Group 1 ------------------------- C 9999 -------+
RFF, Reference M 1 |
DTM, Date/time/period C 99 |
---- -----------------------------------------------------------+
--- Segment Group 2 ------------------------- C 999 -------+
NAD, Name and address M 1 |
|
--- Segment Group 3 ------------------------- C 99 ------+|
RFF, Reference M 1 ||
DTM, Date/time/period C 9 ||
---- ----------------------------------------------------------+|
|
--- Segment Group 4 ------------------------- C 99 ------+|
CTA, Contact information M 1 ||
COM, Communication contact C 9 ||
---- ----------------------------------------------------------++
--- Segment Group 5 ------------------------- C 99999 -------+
DOC, Document/message details M 1 |
DTM, Date/time/period C 9 |
FTX, Free text C 9 |
|
--- Segment Group 6 ------------------------- C 99999 ------+|
LIN, Line item M 1 ||
PIA, Additional product id C 99 ||
IMD, Item description C 99 ||
DTM, Date/time/period C 99 ||
ALI, Additional information C 9 ||
||
--- Segment Group 7 ------------------------- C 999 -----+||
RFF, Reference M 1 |||
DTM, Date/time/period C 9 |||
---- ---------------------------------------------------------+||
||
--- Segment Group 8 ------------------------- C 999 -----+||
NAD, Name and address M 1 |||
|||
--- Segment Group 9 ------------------------- C 9 ----+|||
CTA, Contact information M 1 ||||
COM, Communication contact C 9 ||||
---- --------------------------------------------------------++||
||
--- Segment Group 10 ------------------------ C 9999 -----+||
CCI, Characteristic/class id M 1 |||
CAV, Characteristic value C 99 |||
FTX, Free text C 99 |||
---- ---------------------------------------------------------+++
CNT, Control total C 99
UNT, Message trailer M 1